Privacy & Cookies Policy

Privacy Policy

This Privacy Policy governs the manner in which Mercer’s Mutts collects, uses, maintains and discloses information collected from users (each, a “User”) of the website https://mercersmutts.co.uk (“Site”). This privacy policy applies to the Site and all products and services offered by Mercer’s Mutts. Personal identification information We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, age, email address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. Non-personal identification information We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. How we use collected information

• Mercer’s Mutts may collect and use Users personal information for the following purposes:
• To improve customer service
• Information you provide helps us respond to your customer service requests and support needs more efficiently.

• To personalize user experience
• We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To send periodic emails
• To respond to their inquiries, questions, and/or other requests. 

If User decides to opt-in to our mailing list, they will receive emails that may include company news, promotions, vouchers, updates, related product, or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. How we protect your information We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sharing your personal information All data captured is for the sole purpose of Mercer’s Mutts and captured for the benefit of the User experience and will not be given out or divulged to any third parties under any circumstances.We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission. Changes to this privacy policy Mercer’s Mutts has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. Your acceptance of these terms By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. Contacting us If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at info@mercersmutts.co.uk

 

Cookies Policy

This Cookies Policy explains what Cookies are and how We use them. You should read this policy so You can understand what type of cookies We use, or the information We collect using Cookies and how that information is used.    Cookies do not typically contain any information that personally identifies a user, but personal information that we store about You may be linked to the information stored in and obtained from Cookies. For further information on how We use, store and keep your personal data secure, see our Privacy Policy.  We do not store sensitive personal information, such as mailing addresses, account passwords, etc. in the Cookies We use.    Interpretation – The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.    Definitions  For the purposes of this Cookies Policy: 

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Cookies Policy) refers to Mercers Mutts, Lintonburn Park, Widdrington, Morpeth, Northumberland, NE61 5DA
• Cookies means small files that are placed on Your computer, mobile device or any other device by a website, containing details of your browsing history on that website among its many uses. 

• Website refers to Mercer’s Mutts, accessible from  https://mercersmutts.co.uk
• You means the individual accessing or using the Website, or a company, or any legal entity on behalf of which such individual is accessing or using the Website, as applicable. 

  The use of the Cookies  Type of Cookies We Use  Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser.  We use both session and persistent Cookies for the purposes set out below:   

• Necessary / Essential Cookies Type: Session Cookies Administered by: Us 

Purpose:- These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services. 

• Functionality Cookies Type: Persistent Cookies Administered by: Us 

Purpose:– These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference.  The purpose of these Cookies is to provide You with a more personal and better user experience and to avoid You having to re-enter your preferences every time You use the Website. 

• Your Choices Regarding Cookies 

If You prefer to avoid the use of Cookies on the Website, first You must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website.  You may use this option for preventing the use of Cookies at any time.  If You do not accept Our Cookies, You, may experience some inconvenience in your use of the Website and some features may not function properly.  If You’d like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser. 

• For the Chrome web browser, please visit this page from Google https://support.google.com/accounts/answer/32050 
• For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835 

• For the Firefox web browser, please visit this page from Mozilla 

 https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored 

• For the Safari web browser, please visit this page from Apple  

https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac 

• For any other web browser, please visit your web browser’s official web pages 

  Contact Us 

• If you have any questions about this Cookies Policy, You, can contact us by email:  info@mercersmutts.co.uk or by visiting this page on our website https://mercersmutts.co.uk/contact/